VICTOR OGUCHE

Kaduna.

About

Energetic and customer focused sales professional with a diverse background in sales, teaching and hospitality, seeking to apply my strong communication and customer service skills to the role of sales associate at your establishment Adept at upselling, cross selling, and providing solutions to customer concerns, I aim to contribute to the growth and success of the team.

Work

Holy J Leadership Academy

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class teacher

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Highlights

Developed and delivered engaging lessons to student, fostering a positive learning environment.

Communicated effectively with students and parents addressing concerns and improving student performance.

Collaborated with colleagues to organize events and promote the schools offerings.

Micro Manna Ltd

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SALES ASSOCIATE

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Highlights

Expertly upsold and cross sold various electronic gadget, increasing average sales per transaction by 21%

Assisted customers in selecting the right products based on their needs, ensuring a personalized shopping experience.

Managed stock and inventory, ensuring proper product placement and organized displays.

Addressed customer complaints and concerns, providing timely solutions to enhance customer satisfaction.

Collected feedback on customer preferences and product performance, reporting trends to management for stock decisions.

WIZ HOTEL

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HOTEL FRON DESK ASSOCIATE

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Highlights

Delivered high quality customer service in a fast paced hotel environment, resolving complaints and ensuring quest satisfaction.

Upsold hotel services and amenities, increasing revenue from upsells.

Managed check- in and check -out procedures, ensuring smooth guest experience and accurate billing.

Provide customer feedback to management for continuous service improvement.

Education

Kogi State University, Anyigba

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Degree

Languages

English Language

fluent

Hausa

intermediate

Certificates

Project Management

Certificate

Jobberman Soft Skill Training

Certificate

YouWin! Connect capacity Building

Certificate

Diploma in information Technology

Certificate

Skills

Leadership

Critical thinking

Communication

Problem Solving

Collaboration

Sales techniques skill

References

Available upon request